Marie Stella Maris: a genuine and conscious brand // Marie Stella Maris: una marca auténtica y con conciencia

Following the believing that access to drinking water is a basic human right, Marie Stella Maris, a brand based in Amsterdam, was born with a range of products in accordance with its corporate social responsibility policy.

Bottled mineral water and natural body care products are the two business units, which Marie Stella Maris contributes to water treatment projects around the globe.

The ethical behavior of the company offers us a spiritual perception of the brand that easily positions it in front of its competitors making it memorable and with a great differentiating value.

The link between access to potable water, sanitation and hygiene generates the common thread that allows the company to offer heterogeneous products under the same business strategy. The rest of the brand experience is created with the same speech.

Its flagship store is located on the ground floor and basement of an 18th century building on the banks of the Emperor’s Canal, the widest of the inner canals of the city, and it’s full of elements that represent the values ​​of the brand.

A large central island to expose the products, a determined chromatic code and the choice of aseptic materials stand out in thei interior design. On the ground floor we discover a meeting space and an intimate cafe that reinforces the idea of ​​community and lifestyle.

A large vertical panel by UN resolution of 64/292, which states that access to water and sanitation is a basic human right, welcomes us and takes our breath away, demonstrating once again that today the product is an element without perception of value leaving all the protagonism to the shopping experience that includes the intangibles values involved in the sensorial, functional, emotional, intellectual and spiritual perception of the brand. All these values that move us in a sensorial level as users of the brand are the ones that will position, differentiate and make the brand as remarkable and memorable as it is.

Marie Stella Maris a great example of corporate social responsibility.

On one of our brandcelona® retail tours, you are given the opportunity to experience and face the upcoming and new markets and trends within retail and brand positioning. A retail tour might be the next step to find inspiration and explore what possibilities your business can achieve, within customers needs, interests and shopping experience in the future.

Book a retail tour here and inspire your vision.


Bajo la premisa de que el acceso al agua potable es un derecho básico para la humanidad, nace Marie Stella Maris, una marca con sede en Ámsterdam y con una oferta de productos acorde a su responsabilidad social corporativa.

Agua mineral natural embotellada y productos de cuidado naturales son las dos unidades de negocio con las que Marie Stella Maris contribuye a proyectos de potabilización alrededor del globo.

El comportamiento ético de esta empresa nos ofrece una percepción espiritual de la marca que fácilmente la posiciona frente a sus competidores haciéndola memorable y con un gran valor diferenciador.

El vínculo entre el acceso al agua potable, el saneamiento y la higiene genera el hilo conductor que permite ofrecer productos heterogéneos bajo una misma estrategia empresarial. El resto de la experiencia de marca está trazada con el mismo discurso.

Su flagship store se ubica en la planta baja y sótano de un edificio del S.XVIII a orillas del Canal del Emperador, el más ancho de los canales interiores de la ciudad, y está repleta de elementos que nos transmiten los valores de la marca.

Una gran isla central para mostrar el producto de manera cenital y un cromatismo y elección de materiales asépticos destacan en su interiorismo. En la planta baja descubrimos un espacio de encuentro a modo de café íntimo que refuerza la idea de comunidad y de estilo de vida.

Y el gran paño vertical retroiluminado que nos recita la resolución 64/292 de la ONU en la que se establece que el acceso al agua y al saneamiento es un derecho humano básico, nos da la bienvenida y corta la respiración al mismo tiempo demostrando, una vez más, que el producto es hoy en día un elemento sin percepción de valor dejando todo el protagonismo a la experiencia de compra que engloba los intangibles involucrados en la percepción sensorial, funcional, emocional, intelectual y espiritual de la marca.

Todas estas percepciones que nos remueven a un nivel interno como usuarios de la marca son las que dictarán el posicionamiento diferenciador y memorable de la misma.

Marie Stella Maris un gran ejemplo de responsabilidad social corporativa.

En un retail tour de brandcelona® tienes la oportunidad de experimentar y afrontar las futuras tendencias y los nuevos mercados en materia de retail y posicionamiento de marca. Un retail tour es el siguiente paso para inspirarse y explorar qué posibilidades puede alcanzar tu negocio en el futuro, en el marco de las necesidades del usuario, sus intereses y su shopping experience.

Reserva un retail tour aquí e inspira tu visión de negocio.

brancelona retail tour - amsterdam

brancelona retail tour - amsterdam

What you should pay attention to in a retail tour of the 21st century // En qué debes fijarte en un retail tour del s.XXI


Retail tours with brandcelona® are meant to help your business concept successfully by offering agile, cross-sectional solutions, that encourage you to remember experiences in a specific way that may change your vision of the world. brandcelona®’s retail tours have a structured goal: to give a specific vision of branding, and every commercial space that is visited proves it. All this grants a perception of how brands and brand-expereriences from the 21st century are structured.

We are here to inspire your vision in the right path. Here is a 360-degree retail tour guide to understand a retail tour and to know how to benefit 100% from our program.

Look 360 around – Always be conscious and aware of the surroundings. A design is not only within the interior space of a store; it starts much before you go inside. Think about the feelings you have before you enter the space, just by looking at it and approaching it, think about its location and the effect it creates both inside and outside the store.

There are 4 key points to be considered and that will help you know what to do when you are with us in the tour.

  • To conceptualize the space: To feel the space you are in. Everything in a store has a meaning and reason of being the way it is. One of the main aspects to conceptualize is the

Materiality aspects found in any space: Colors, textures, balance, quality, lighting, surfaces etc. But most important, think about the atmosphere these aspects create, and how they affect you, and your perception.

  • To perceive: Everything is not equally important and nothing is to be forgotten. How to distinguish the different phases and segments of a store when you are in it: by its context, creativity and style.

The Context of the space you are in, its diversity, uniqueness, products, and methodology, along with the style in the details, connectivity and trends.

  • To Notice the key elements that the space has to offer: Each store you will be visiting with us will have a different story to tell you. Experiencing the store’s aroma is very important.

Experiences you obtain from looking at things in the store, the focal point, placement and distribution of objects, products, value, satisfaction, display and innovation.

  • To question yourself: Why here, not there? Why this, and not that?

To question the way you see things and to think of how different they could be. Do you think they transmit their purpose?

The most important aspects to think about are the brand, the space itself, and their relation.

The Brand: The experience, uniqueness, coherence and identity.

The Space: The content, products, divisions, and its interior.

The sum of all these aspects will give us a clear and comprehensive overview of the development and design, which will allow us to compare each of the visits under the same guidelines.

If you had to choose the aspect that has more influence on you at the moment of making the decision of entering an establishment, what aspect would you choose?

brandcelona® advises and monitors the highlights to design and develop spaces, sets and environments. Do not hesitate to contact us at to study the best alternatives and plan how to carry them out in your establishment.

Los retail tours de brandcelona® están hechos para ayudarte a estructurar tu pensamiento de negocio exitosamente, ofreciendo soluciones ágiles, transversales, que te motivan a recordar y a analizar las experiencias de una manera tal, que puede cambiar tu visión del mundo. Los retail tours de brandcelona® se estructuran con el objetivo de brindar una visión y estructura acerca del branding, y cada espacio comercial visitado es una prueba de ello. Esto nos proporciona una visión acerca de cómo se estructuran las marcas y experiencias de marca del s.XXI.

Estamos aquí para inspirar tu visión en el camino correcto. Ésta es una guía 360º para entender un retail tour y para tener claro cómo beneficiarse 100% de nuestro programa.

Observa 360 º a tu alrededor – Sé siempre consciente de lo que hay a tu alrededor. El diseño no hace parte únicamente del espacio interior de una tienda; empieza desde mucho antes de entrar en ella. Piensa en las sensaciones que tenías antes de entrar al espacio, sólo al mirarlo y al acercarte a él, piensa en su ubicación y el efecto que genera esto, tanto en el interior como en el exterior de la tienda.

Hay 4 puntos claves que debes tener en consideración para saber qué es importante cuando estés con nosotros en el tour.

  • Conceptualiza el espacio: Sentir el espacio en el que estás. Todo en una tienda tiene un significado y una razón de ser de la manera que es. Uno de los aspectos principales para conceptualizar es la materialidad.

Aspectos de materialidad que se encuentran en un espacio: Colores, texturas, balance, calidad, iluminación, superficies, etc. Pero más importante aún, piensa en la atmósfera que estos aspectos generan, en cómo te afecta a ti y a tu percepción del espacio.

  • Percibe: Nada dentro de una tienda es aleatorio, ni tiene igual importancia. Cómo distinguir las diferentes fases y etapas de una tienda cuando estás en ella: a través de su contexto, creatividad y estilo.

El contexto del espacio en el que estás, su diversidad, singularidad, productos y metodología usada, su estilo y creatividad en cada detalle, relación entre elementos y tendencias.

  • Reconoce los elementos principales que el espacio tiene para ofrecer: Cada tienda que visites con nosotros tiene una historia diferente para contarte. Percibir y experimentar el aroma de las tiendas es muy importante.

Las experiencias que obtienes de mirar cada objeto en la tienda, el punto focal, la ubicación y distribución de los productos, su valor, la satisfacción, la manera en que se disponen y la innovación.

  • Pregúntate a ti mismo: ¿Por qué aquí y no allá? ¿Por qué esto y no aquello?

Preguntarte la manera en que ves las cosas y pensar en cómo podrían ser diferentes. ¿Crees que están transmitiendo su propósito?

Los aspectos más importantes para analizar son la marca, el espacio en si mismo y su relación.

La marca: La experiencia, la singularidad, la coherencia y la identidad.

El espacio: El contenido, los productos, las divisiones y su interior.

La suma de todos estos aspectos nos dará una mirada clara y estructurada del desarrollo y el diseño, lo cual nos permitirá comparar cada una de las visitas bajo las mismas guías.

Si tuvieras que escoger el aspecto que ha tenido más influencia en ti en el momento de tomar la decisión de entrar en una tienda, ¿qué aspecto escogerías?

brandcelona® asesora y supervisa los aspectos más destacados para diseñar y desarrollar espacios, escenografías y ambientes. No dudes en contactarnos en para estudiar las mejores alternativas y planificar cómo llevarlas a cabo en tu establecimiento.

Wow effect of HEIKE


Fuente // Source:


Fuente // Source:


Fuente // Source:

The Wow Effect is the reaction that produces a space, where we live a unique and memorable brand experience. It’s an emotional rush that invades your senses and makes you want to return there.

Who & Where: HEIKE at the suburban outskirts of Shanghai Binjiang District Binsheng road 4309, on the second floor of a furniture store.

About its products and services: HEIKE, created by Heike Jarick, german-born, London-schooled, Milan-trained fashion designer living in New York City. Women’s apparel and accessoirs made in New York, with exclusive fabrics from Italy and Japan. Its pieces are multi-use, multi-purpose and highly versatile, focusing on construction and deconstruction.

How: The brand explores a practice of a relatively independent way to potray its brand. Heike attracts a complex group and responds in a unique way, outside the traditional business. HEIKE is achieved with geometric, cutting shapes, minimal furnishing and a varied range of materials such as concrete, steel, aluminum and mirrors. Different textures are used to create matt and shiny surfaces, all of them in strictly gray and black shades, eloquent signs of craftsmanship. Other examples is the raw concrete construction, contrasting with the polished floors, the steel window structures, the hangers, the intensely black marble dust finish and the polished metals. HEIKE concept fashion store is a project by AN Studio and a poetic conceptual and spatial experiment to create an innovative example of interior design for an independent fashion brand.

Wow Effect: 9/10


El efecto WOW es la reacción que nos produce un espacio en el que vivimos una experiencia de marca única y memorable. Es un ajetreo emocional que nos invade los sentidos y hace que queramos volver.

Quién y dónde: HEIKE, en las afueras de los suburbios de Shanghái, en la ciudad-distrito de Binjiang, en el número 4309 de la calle Binsheng, en la segunda planta de una tienda de muebles.

Sobre sus productos y servicios: HEIKE, creada por Heike Jarick, diseñadora nacida en Alemania, escolarizada en Londres, con estudios en Milán, que vive en Nueva York. HEIKE diseña ropa y accesorios para mujer hechos en Nueva York, a base de tejidos exclusivos italianos y japoneses. Sus creaciones consisten en piezas multi-uso y multi-funcionales, además de muy versátiles, centradas en la construcción y deconstrucción.

Cómo: La firma hace uso de una práctica relativamente independiente para representar su marca. HEIKE atrae a un grupo complejo y responde de una forma única, fuera de cualquier negocio común. HEIKE se logra con formas geométricas, de corte, mobiliario mínimo y una gama variada de materiales como hormigón, acero, aluminio y espejos. Diferentes texturas son utilitzadas para crear superficies mate y brillantes, todas ellas en tonos estrictamente gris y negro, signos elocuentes de la artesanía. Otros ejemplos son la construcción de hormigón en bruto, que contrasta con los suelos pulidos, las estructuras de ventanas de acero, las perchas, el acabado de polvo de mármol negro intenso y los metales pulidos. La concept store de moda HEIKE es un proyecto de AN Studio y un experimento poético-conceptual y espacial para crear un ejemplo innovador de diseño de interiores para una marca de moda independiente.

Wow Effect: 9/10

The Swedish fika // El fika sueco




Once more, we find a new word that is not meant to be translated into other languages or that belongs exclusively to a certain culture or city, as we already experienced in one of our previous posts about the Danish hygge. It is now time for their neighbors and their famous fika, a very common practice, which consists in taking breaks during normal workdays, with the aim of gathering and socializing, while enjoying a drink –usually a coffee–. But such important social and working event is no longer found only at work; now it is also part of the retail world.

This is the case of the Södermalm area, in Stockholm, a very famous place, which has spaces, where the shopping experience goes far beyond everything, as they offer spots where to chill and enjoy the fika, as well as to share knowledge. Once again, we find places, where we can feel the desired 2.5 space: places, where you have the in-between feeling of being at home and at work.

On one of our brandcelona® retail tours, you are given the opportunity to experience and face the upcoming and new markets and trends within retail and brand positioning. A retail tour might be the next step to find inspiration and explore what possibilities your business can achieve, within customers needs, interests and shopping experience in the future.

Book a retail tour here and inspire your vision.


Una vez más, nos encontramos ante términos intraducibles o propios de una cultura o ciudad en concreto, como ya pudimos ver en nuestro post anterior sobre el hygge danés. Esta vez es el turno de sus vecinos suecos y su famoso fika, una práctica muy común, que consiste en tomar “breaks” durante la jornada laboral, con el fin de juntarse y socializar mientras disfrutas tomándote algo –normalmente un café–. Pero este importante evento social ya no sólo forma parte de la vida social y laboral; ahora también encontramos ejemplos de ello en el mundo del retail.

Éste es el caso del barrio de Södermalm en Estocolmo, una conocida zona que cuenta con espacios donde la experiencia de compra va mucho más allá, y donde se ofrecen lugares en los que relajarse y donde disfrutar del fika, además de compartir conocimiento. De nuevo, encontramos espacios donde sentir el tan ansiado espacio 2.5: lugares a camino entre la sensación de estar en casa y en el trabajo.

En un retail tour de brandcelona® tienes la oportunidad de experimentar y afrontar las futuras tendencias y los nuevos mercados en materia de retail y posicionamiento de marca. Un retail tour es el siguiente paso para inspirarse y explorar qué posibilidades puede alcanzar tu negocio en el futuro, en el marco de las necesidades del usuario, sus intereses y su shopping experience.

Reserva un retail tour aquí e inspira tu visión de negocio.


Retail experience in Shanghai I


For a better understanding and to complete all those elements linked to the brand experience that influence the buying process, we will count with the collaboration of experts that will introduce concepts that will improve our business development, from different disciplines and points of view. Today we are pleased to introduce a text of Joyce Chen, architectural & interior designer.


Shopping has been part of the major urban lifestyle in Shanghai. China has one of the most lucrative and rapidly growing retail markets in the world. Better living standards have shifted people’s focus from satisfying basic needs to pursuing a higher quality of life, creating significant opportunities in the retail market. China’s household spending on clothing, healthcare, transportation, and telecom services has been more than doubled in the past 10 years. These changes indicate that Chinese households have more cash available for discretionary spending than they did a decade ago.

The transformation of the urban development of the city not only transforms the retail market. It also changes the shopping habits of the local consumer from visiting traditional markets and street vendors to international luxury brand shops, contemporary retail precincts, and shopping malls.

First chapter – Transition from traditional district to trendy shopping precinct


A decade ago, while I was still an undergraduate student at the School of Architecture, University of Auckland, New Zealand, by conducting self-directed research about the architecture and culture of Shanghai, I took the chance to fly to Shanghai to witness the undergoing transformation of the city. I remembered wondering around the historical neighborhood and chatting with the elderly men and women to gain information about their living neighborhood and lifestyle. Many of them lived in the neighborhood with traditional Shanghainese architectural style combining Western and Chinese elements that first appeared in the 1860s. This type of neighborhood is called the ‘Shikumens lilong’ residence. It is a group of houses connected by the lanes. ‘Shikumen’ means stone arch. ’Shikumen’ residences are two- or three-story structures resembling Western terrace houses or townhouses, distinguished by high brick walls enclosing a narrow front yard. Many ‘Shikumens’ residences have been demolished due to modern city development over the last 20 years. In 2011, I returned to Shanghai for work reasons; I noticed only a few ‘Shikumens’ residences survived as residential neighborhoods. Many ‘Shikumens’ were controversially renovated to become service apartments, boutique hotels, restaurants and to other commercial uses. Some were extensively reconstructed and redeveloped into commercial & retail districts.

Case Study 1 :


Xintiandi was one of the first urban renewal projects and it started in 1997. The project used the concept of “ Yesterday meets tomorrow in Shanghai today” and involved converting an original ‘Shikumen’ residential neighborhood into a commercial and retail precinct. ‘Shikumen’ houses were a relic of Shanghai’s fascinating history, but over the years have sadly deteriorated due to lack of maintenance. In order to restore the original heritage appearance of the ‘Shikumen’ , many buildings were reconstructed based on the old design. It is pleasant to see that the original bricks and tiles were preserved. The stone-arch door frames and windows that remained formed a part of the main entrance doors and window display for the new tenancies in the retail precinct.

Xintiandi was divided into the North and the South blocks. The North Block was developed into an outdoor retail precinct. The restoration of ‘Shikumen’ buildings with their modern interior design play host to a dazzling array of restaurants specializing in international cuisine, putting on display the full international dimension of Xintiandi. The South Block was developed into a contemporary shopping centre providing an indoor shopping experience with entertainment and leisure complex of 25,000 square meters in the South Block opened in mid-2002. International restaurants, boutique fashion & accessories shops, a foodcourt, a movie cinema, a fitness centre, as well as a luxurious service apartments were all part of the South Block’s mix-use development. A metro station was right beneath the shopping centre. Similar to the architectural design of the outdoor retail precinct in the North block of Xintiandi, a combination of East and West, old and new, has been expressed clearly in the interior space of the shopping mall. The elements of ‘Shikumen’ style could be seen in the shopfronts and atrium edge cladding design. Apart from the international fashion brands, Asian designer brands can also be seen in the mall. The aim of the mall is to provide a platform to nurture Chinese designers and allow them to communicate with world-class international designers.

Xintiandi has provided arts, cultural & leisure activities throughout the year. In the outdoor area between the North and South Blocks, there were weekend flee markets where we could see vendors setting up their stalls and selling arts & craft goods. The precinct has also hosted Shanghai Fashion week, inviting international designers as well as local designers to promote their latest fashion design. Arts festivals were also promoted throughout the year. Exhibitions could be seen in the shopping mall area as well as in some of the old ‘Shikumen’ renovating buildings in the North block.

Xintiandi has been one of the most successful examples of restoration of the heritage buildings and conversion of a neighborhood into a shopping precinct. It became the best place for visitors to appreciate the history and modern life of Shanghai. It is also a meeting place for local citizens and foreign visitors.

Case Study 2:

iAPM Mall

A decade ago, while visiting Shanghai, I was full of curiosity and wondering around the famous Xiangyang ‘fake’ market bargaining with the shop owners from the stalls. As China is the world’s factory, they produce real stuff so they can produce fake ones easily. People generally go to the ‘fake’ market to look for cheap knock offs.

The Xiangyang ‘fake’ market was located in a prime location with all kinds of potential development opportunities. Just 5 years after my first visit to Shanghai, the site was then bought and taken over by the Hong Kong developers – Sun Hung Kai Properties. The entire precinct was designed by Benoy, the world-renowned architectural firm for shopping centres. Benoy undertook the full scope of work for this prestigious development, including the Masterplanning, Architecture, Interior Architecture, Wayfinding and Graphics. In 2013, the 110,000sqm retail precinct iAPM Shanghai was born. It was a prestigious retail podium, a key feature of the Shanghai ICC mixed-use development and also the city’s first late night shopping precinct. The shopping mall stayed open until late at night to suit the local late-night lifestyle. An IMAX cinema, gourmet dining, a lifestyle supermarket and diverse promotions events and activities within the shopping mall offer a unique shopping experience.

Retail Zoning:

 Flagship stores:

iAPM was located at the intersection of two of the busiest roads in Shanghai, Huai Hai Road and Shengxi Road. An interchange metro stationwas located right below the development. The first two floors of the shopping mall were a high-end haven. With regards to storefront design, all of the major flagship fashion retailers seemed to be competing with their neighboring retailers. Major flagship fashion retailers include Prada, Miu Miu, Gucci, Hugo Boss, which are located in the main corner entrances and face Huai Hai road. In order to capture customers’ attention at such a busy junction, all corner shops have put their best effort on their branding and shop design. Producing striking double height shop fronts, the design gracefully showcases luxury flagship retail within the setback facade space. In retail zoning, level 1 and level 2 were the main levels with all luxury fashion brands. However, one smart way in this retail zoning is having the Apple flagship store, the only non-fashion store, located in the prime spot of the shopping mall, facing the centre of the atria in the retail podium where most events and activities would be held. The Apple store has taken two levels, having the large clear glass facing the busy Huai Hai road. Double height shopfront showcases the display of the Apple products as well as the interaction between the customers and the products and the interaction between the staff and the customers. When major events happen, for example, the launch of Apple 6, a large crowd queuing up in front of the Apple store makes quite a scene. While the adjacent luxury fashion stores aren’t usually busy during the weekdays, the Apple store has always been the busiest retail flagship store at iAPM that attracts a flow of people to walk into the centre of the mall.

The Piazza in the retail podium:

“A piazza is an open public square in Italy, usually surrounded by buildings. The Italian piazza is the center of public life…….. A piazza is commonly found at the meeting of two or more streets. Most Italian cities have several piazzas with streets radiating from the center. Shops and other small businesses are found on piazzas as it is an ideal place to set up a business. Many metro stations and bus stops are found on piazzas as they are key point in a city” – extracted from Wikipedia.

I described the ground level of the atria space in iAPM as the piazza of the entire ICC mixed-use development. The interior space has been planned around the striking six-level retail spine, within interior atria creating strategically located multi-purpose event spaces. With a large multi-media LED wall facing the centre space of the atria, it showcases fashion shows, promotions, festival events, sport events, and so on. I remember that during the FIFA World Cup 2014, the multi-media wall broadcast the World Cup games and it brought the World Cup fever to iAPM attracting people to the ‘piazza’ to celebrate the World Cup. The atria has created such a warm environment, incorporating interior finish materials with warm natural stone, timber, glass and metal finish. The atria is also surrounded by major retail shops with F&B (Food & Beverage) tenancies at level 4 & level 5. Providing a good circulation planning, at every entry & exit of the main escalators of each level, there is F&B (Food & Beverage) functional retail. Eye-catching glass dining ‘boxes’ protrude from interior spaces. The ground floor of the atria became a meeting place, a centre of multi-purpose space, just like a ‘piazza’.

It is incredible to think that just a few years ago, this was the site of the famous Xiangyang ‘fake’ market, where tourists would go to look for cheap knock offs, and now all that’s on offer is genuine luxury labels with prices to match. iAPM mall proves to be a luxury one-stop shop, with an endless list of fashion’s biggest names all taking, including Stella McCartney, the two Alexanders – McQueen, Prada, Gucci, Michael Kors, etc. Nowadays, iAPM is one of the most visited shopping malls in Shanghai.


Both the Xintiandi retail precinct and iAPM mall are located in the interchange stations of Shanghai Metro Lines. They are both located at the prime locations of the shopping district in Shanghai. Both shopping precincts experienced transitional periods, changing from traditional residential neighborhoods into retail precincts without losing the original heritage elements. From a ‘fake’ market with cheap and knock offs goods turning into a trendy shopping centre with genuine luxury brands. The two retail examples significantly show the big transformation of Shanghai’s economy as well as the transformation of the quality of people’s lifestyle , from focusing on satisfying basic needs to pursuing a higher quality of life and higher quality of goods.





一個城市發展的轉型,不僅轉變了零售市場,也改變了當地消費者的購物習慣。 從傳統市場和路邊攤,到轉型成國際奢侈品牌專賣店和現代商場零售街區,這明顯的顯示了當地消費者購物習慣的改變。



十年前,那時我還是就讀於紐西蘭的奧克蘭大學建築學院的一年級學生。 因對中國近幾年的都市發展充滿好奇,抱著研究建築和文化的理由,飛往上海,見證這個城市的轉變。記得當時花很多時間遊蕩在充滿歷史文化的街道,脖上掛著單眼相機,手拿速寫本, 與當地老一輩的居民聊天,得以理解他們在鄰里間的生活方式。他們之中,許多人生活在傳統的上海建築風格的住宅,此住宅中西合璧,最早出現在19世紀60年代。這種類型的住宅鄰里被稱為 – 石庫門弄堂,從傳統的江南居民建築式樣和英國傳統排屋建築式樣融合演變出來。“石庫門”的門是由石材所製,即由石材箍住的門,故而是石箍門,而在之後的流傳中,石箍門就漸漸演變了石庫門了。

“石庫門”住宅分成兩層或三層的結構,類似於西方排屋或聯排別墅。高磚牆包圍出一狹窄的前院。過去的20年,因現代城市的發展,許多“石庫門”建築已被拆除。 2011年,我重返上海工作; 注意到只有幾個“石庫門”的住宅倖存保留。 許多“石庫門”被「強勢」裝修成為服務式公寓、精品酒店、餐館和其他商業用途。 有些“石庫門”區則進行了廣泛的重建,改建為商業和購物區。



新天地是上海第一個城市更新項目之一,該項目從1997年開始改建,採用“昨天‧明天‧今天在上海會見”的理念,將原來的“石庫門”的居民區轉型變成商業和購物區。 “石庫門”房子是上海迷人的歷史遺物,但多年來也曾黯然惡化,為了恢復“石庫門”的原始外觀傳承,許多建築物和商家店面以原始設計為基準作重建。因此走在新天地區能看到原來建築的磚瓦被保存。石門框和石窗框的保留,形成了店面和店家主入口設計的一部分。

新天地分為北區和南區。北區發展以保留的“石庫門"建築為主,成為一個戶外零售區。琳瑯滿目的國際美食餐廳與他們的現代室內設計和“石庫門”的原始建築融入,展出新天地的全面國際化的一面。南區則發展成為一個現代化的購物中心,提供25000平方米的室內購物體驗,其中包含了娛樂和休閒中心。購物中心於2002年中開業。國際餐廳、精品時裝、配飾店,電影院、健身中心…..,以及一個豪華服務式公寓,是南區的混合用途開發的一部分。地鐵站在購物中心的正下方,與整個城市連結。 購物中心公共空間的室內設計概念結合中西合璧,舊與新的對比。“石庫門”風格的要素也可在店面和中庭邊緣的設計看出。除了國際時裝品牌,亞洲品牌設計師的店面也可以在商場內看到。商場的另一目的,是提供一個平台,培育中國的設計師,讓他們能與世界級的國際設計師在這充滿國際化的中心交流。

新天地一年四季提供藝術、文化交流和休閒活動。在南北之間的室外區域,有週末的跳蚤市場,我們可以看到設計師和當地廠商建立自己的攤位和銷售工藝品的商品。 每年的上海時裝週也在新天地舉辦,邀請國際設計師,以及本地設計師推廣其最新的時裝設計並做交流。新天地藝術節也貫穿全年,可以在購物中心區域,或在北邊一些保留的“石庫門”改造的建築物中看展覽。




十年前,我充滿了好奇,到上海著名的仿冒品市場-‘ 襄陽市場’ ,觀看客戶和攤位老闆如何討價還價。由於世界各大品牌設工廠在中國,使他們能夠輕鬆製作仿冒品。這也成了吸引人們去仿冒品市場,尋找廉價品的原因。

‘襄陽市場’位於黃金地段,擁有各類潛在的發展機會。五年前,該地由香港開發商 – 新鴻基地產買下。整個區由貝諾—世界知名的建築事務所接手。貝諾的設計包括整個上海淮貿(ICC) 混合用途發展綜合體的總體規劃,涵蓋建築、室內設計和標誌。此綜合體包括商業大樓、商業裙樓、零售區、旅館式公寓和交通地鐵轉運站。 2013年, 11萬平方米的iapm在上海誕生了,這是一個著名的商業裙樓,上海淮貿(ICC) 混合用途發展的一個重要特徵,也是全市第一個深夜購物區。商場營業至深夜,以適應當地的生活習慣。商場內的IMAX影院、美食餐飲、生活型態的超市和多樣化的促銷活動提供了一個獨特的購物體驗。地下層連接主要的三線地鐵轉運站,將上海環貿廣場升級成為一座以交通為主導的繁忙發展項目。



iapm位於上海兩個最繁忙的道路: 淮海中路和陝西南路的交叉口。 地鐵轉運站位於地下層。商場的第一層和第二層是以高端零售店面為主打。至於店面設計,所有主要的主打時裝零售商似乎在與他們相鄰的零售商競爭。主要主打時裝零售商包括Prada、Miu Miu、Gucci、Hugo Boss…..等國際品牌,分別位於主入口的角落和面對淮海路。為了抓住客戶的注意力,在這樣繁忙的交通路口,所有主要角落的商店用盡他們最大的努力,將他們的品牌和店鋪設計以醒目的雙層高度店面,優雅的設計展現在其旗艦零售店。

在零售區域劃分,商場的第一層和第二層樓是所有奢侈時尚品牌的主要樓層。然而,在商場的第一層零售區卻安排了唯一的非時裝商店 – ‘蘋果旗艦店’ ,位於購物中心的黃金地段,面朝充滿活動和人潮的裙樓中庭的中心。蘋果商店擁有雙層的店面,大片的透明玻璃面臨繁忙的淮海路。雙層高度店面不僅展示了蘋果產品的展示,也展示出客戶和產品之間,以及工作人員和客戶之間的交互活動。當特別活動發生,例如,蘋果手機推出iPhone 6,一大群人在面對淮海路的蘋果店門口排隊,而相鄰的豪華時裝商店也許不繁忙,當蘋果店處於最繁忙時,同時也吸引顧客走進商場的中心。


廣場—在傳統城市中是一個廣闊、平坦的露天空間,主要用途是讓民眾聚集。 一個開放的公共廣場在意大利,通常由建築包圍。意大利廣場是公共生活的中心……一個廣場是在兩個或多個街道的匯聚點。大多數意大利城市有幾個露天廣場,街道從中心放射分佈。商店和其他小型企業都在廣場上發現的,因為它是建立企業的理想場所。許多地鐵站和巴士站也能在廣場邊發現,因為它們是一個城市的主要據點 "– 以上維基百科提取。



令人難以置信的是僅僅近幾年迅速的轉變,原本是遊客會去尋找廉價品的著名的襄陽仿冒品市場,現在一切轉變成只提供真正奢侈品牌的大型商場。 iapm商場被證明是一個豪華奢侈品牌的聚集商場,包括Stella McCartney, the two Alexanders – McQueen, Prada, Gucci, Michael Kors等等。如今,iapm是上海最吸引人潮聚集的商場之一。



Amsterdam: a 2.5 city


It is easy to feel cold in Amsterdam, but it is also very easy to feel like at home there. All the streets and canals full of stores with warm interiors show it in every step you take.

The choice of materials, pieces of furniture and natural details give the city a sensitive atmosphere full of 2.5 spaces.

We as humans spend most of our time in three different spaces, according to their function and to our perception and feeling while being in them:

  1. our home
  2. our workplace
  3. and places of recreation

Sociologists define these 2.5 spaces as the ones in which a function is developed and, at the same time, as a place where you feel like at home, surrounded by a warm and cozy atmosphere. A growing trend that demonstrates the importance of the intangibles and the feelings of the users involved in the shopping experience.

As a significant example in Amsterdam, we can outline the case of Starbucks. The coffee company opened its first concept store in an old safe deposit of the Amsterdamsche Bank in 2012. In its 400 square meters we can feel an extreme comfort atmosphere powered by the “slow coffee” concept: instead of the common 25 seconds that takes to make a coffee, in here they spend between 3 and 5 minutes to stand out the freshness and intensity of the flavour. The concept of “slow coffee” was born in 1941 and it was the ancient way of making coffee. The same method presented in the XXI century and under the “Starbucks Reserve” brand category turns into a unique brand experience in a special, friendly and comfortable scenario, in a “hyggelig” place, as the Danes would say.

The interior design is worth seeing: environment-conscious design in every detail, warm materials, Dutch Culture references and a deep respect for the architecture emphasize the kindness of the place.

The ceiling displays a large installation of over 1800 hand-cut wooden cubes, that will leave no visitor unmoved.

All these elements together with a trained team in a full dress uniform in order to transmit the brand values, show us once more that brands do not only sell products or services, but lifestyles and we, as users, buy the lifestyles we feel identified with.

Starbucks not only offers coffee, it offers a way of having coffee.

Ana Lobo
Senior Retail Consultant at brandcelona®


En Ámsterdam es fácil pasar frío, pero también es muy fácil sentirse como en casa. Sus calles y canales salpicados de locales con interiores acogedores que te atrapan lo demuestran a cada paso.

La elección de los materiales, piezas de mobiliario y detalles naturales hacen que Ámsterdam se muestre como una ciudad con un retail sensible y con predominio de espacios 2.5.

Los humanos pasamos la mayor parte de nuestro tiempo en tres espacios diferenciados por su función y nuestra percepción y como nos sentimos en ellos:

  1. nuestro hogar
  2. nuestro trabajo
  3. y lugares de esparcimiento

Los sociólogos catalogan los espacios 2.5 como aquellos espacios en los que se desarrolla una función y, a su vez, te hacen sentir como en casa con la máxima de transmitir una atmósfera hogareña y cálida. Una tendencia cada vez más visible que demuestra la importancia de las sensaciones de los usuarios y de los intangibles involucrados en la experiencia de compra.

Como gran ejemplo en Ámsterdam podemos destacar Starbucks. La compañía de café abrió su primera concept store en una antigua cámara acorazada del Amsterdamsche Bank en 2012. Sus más de 400m2 respiran una atmósfera de confort extrema potenciada por el concepto “slow coffee”: en vez de los 25 segundos que se tarda normalmente en hacer café, aquí se toman entre 3 y 5 minutos para aumentar la frescura e intensidad del sabor. Este concepto se inventó en 1941 y es la antigua manera de hacer café, pero contextualizada en el S.XXI y teatralizada bajo la categoría “Starbucks Reserve” consigue convertirse en una experiencia de marca única en un marco singular, agradable y cómodo o, como los daneses dirían: un lugar “hyggelig”.

El interiorismo no tiene desperdicio: detalles con conciencia, materiales cálidos, referencias a la cultura holandesa y un profundo respeto por la arquitectura acentúan la amabilidad del escenario. El local está coronado por una gran instalación de más de 1800 cubos de madera ubicados en el techo y cortados manualmente que no dejan indiferente a nadie.

Todos estos elementos sumados a un equipo formado y uniformado para trasmitir estos valores nos demuestran una vez más que las marcas lo que venden no son productos o servicios, las marcas lo que venden son estilos de vida y los usuarios compramos aquellos con los que nos sentimos identificados.

Starbucks no sólo nos ofrece café, nos ofrece un estilo de tomar café.

Ana Lobo
Consultora de Retail Senior en brandcelona®



Retail Experience in Paris


For a better understanding and to complete all those elements linked to the brand experience that influence the buying process, we will count with the collaboration of experts that will introduce concepts that will improve our business development, from different disciplines and points of view. Today we are pleased to introduce a text of Laurence Maillotte, Sales Assistant Big Accounts.

L’être humain est doté de 5 sens: la vue, l’ouïe, le toucher, le goût et l’odorat. Ces sens sont utilisés par notre inconscient au quotidien et dans ce cas précis, nous les utilisons lors de nos rendez-vous shopping. En effet, c’est grâce à eux que l’on saura déterminé si on aime ou pas, un magasin .

Au-delà de l’enseigne, on aimera une odeur, une façon dont sont animés les produits et mis en situation sur les espaces de vente. On appréciera de pouvoir toucher la matière d’un cuir travaillé, ou d’une soie délicate. On s’imaginera même dedans… comme dans un rêve.

Vous transporter dans ce rêve est mon métier: je suis commerciale Grands Comptes et la mission que je souhaite développer avec vous aujourd’hui est le merchandising.

Lors de ma dernière installation dans un grand magasin de mode français à Paris, j’ai entendu deux clientes se dire: «oh, tu as vu, les couleurs sont jolies. Cela donne envie d’acheter». J’ai su que mon travail était réussi.

Le merchandising est une technique de vente: nous allons optimiser les magasins afin de créer des espaces propices à l’achat dans lesquels chacun se retrouvera. Ce sont des ambiances, des mises en avant, des rayons travaillés dans le but de transmettre l’envie d’achat au client.

Ici, la zone mise à ma disposition était d’une vingtaine de mètres carrés, dans le passage client entre l’univers de la chaussure et celui du sous-vêtement. Le produit vendu était de la chaussette principalement, quoi de mieux pour l’accessoire le plus en vogue de ces temps?

Voici les 3 facteurs:

1) L’aménagement et le choix des présentoirs:

La zone éphémère avait lieu pendant la période de Noël.

Il a fallu choisir des présentoirs sobres pour les muraux.

Ensuite, et dans le but d’attirer le client vers le rayon, nous avons installé un présentoir en forme de sapin et un autre en forme de boîte cadeaux. Le client identifiait alors son besoin directement au temps de Noël. Par l’esprit cadeau, ce n’est pas un mais plusieurs articles qu’il allait acheter.

2) La sélection des produits et leur prix:

Nous avons choisi un assortiment de produits avec de la chaussette mais aussi du sous-vêtement puis des coffrets. Le client avait le choix et à plusieurs prix possibles.

3) Le panel de couleurs:

Il faut respecter un code couleur. Le client va être attiré par le produit qu’il a au niveau de ses yeux, on joue alors avec des couleurs flashy et très tendances.

Il arrivera sur la zone chaude où sera concentré l’univers de notre marque et grâce à la répartition de la marchandise, il se sentira dans sa bulle.

Il choisira alors le produit au niveau de ses mains: le produit à fort pouvoir d’achat, aux couleurs commerciales et faciles à porter.

Ma mission est de jouer tout en accordant ensemble des produits de tailles, de couleurs et de formes différentes afin de créer, selon les tendances actuelles du marché de la mode, un univers dans lequel le client pourra identifier son besoin et satisfaire ses envies, ce qui fera progresser le chiffre d’affaires.

Alors, prêts pour une nouvelle partie?


The human being has 5 senses: the sight, the hearing, the touch, the taste and the smell.

These senses are used by our unconscious every day and we often use them during our shopping decisions. Indeed, it’s thanks to them that we will determine whether we like a store or not.

Beyond a sign, we will like a scent or how a product is set and displayed on sales areas. As consumers, we will very much appreciate the fact of touching a piece of handmade leather or delicate silk. We will think of us with it… like in a dream.

And to take you to this dream is my job.

I work as big accounts executive and today I would like to share with you all my vision about merchandising.

During one of my last experiences in a big department store in Paris, I heard two customers saying: “Oh, have you seen how pretty those colors are? It makes you feel like buying some.” And then, I knew my work had been successful.

Merchandising is a sales technique to optimize retail stores in order to create spaces that promote purchasing. Such techniques are, among others, the atmosphere, the product highlight or shelves displayed to evoke desire on the customer.

In such experience, the area was about twenty square meters, near the central aisle between the shoes department and the underwear section. Our product was mainly socks, so what a better location for the most fashionable accessory of these times?

Here are the 3 main factors of my strategy:

1) Layout and selection of displays:

I worked on a Christmas campaign so, first of all, I chose sober wall displays.

Secondly, and in order to attract customers, we installed a big Christmas tree and a gift box. Because of the Christmas spirit, the client felt the need of buying more than one article, not for oneself, but for the whole family.

2) The selection of products and their prices:

We chose an assortment of products with fancy socks, like happy underwear and gift boxes.

We pushed people to go for our choice and, indeed, they picked the easiest gift, the gift box, what led us to an increase in sales. This is strategy.

3) The color range:

We have to respect a color code. Customers will be attracted to items and in order to get such attraction, we need to play with flashy and trendy colors.

The client will then pick a product at the level of the hands: a product with high purchasing power, with attracting colors and easy to wear. Once again, we push the customer to impulse purchasing.

My mission is to mix and match all product sizes, colors and shapes to create, according to current trends in the fashion industry, a universe in which anyone can identify their needs and satisfy their cravings, so that sales increase.

So, let’s play!